Be | Shaping the Future (Be DACH) - Managed Services

Managed services – support and operation of your applications and infrastructure

Performance, high availability, scalability, up-to-dateness and maintenance efficiency are just some of the requirements placed on today's, usually very complex, application and system landscapes at financial service providers. Constant new requirements from the regulatory authorities, continuous measures to ensure IT security and technology changes, as well as challenging technical requirements are constantly presenting application managers with new challenges.
Be has many years of experience in the support and operation of system landscapes and specializes in application support for highly complex banking applications, whether in the data center or in the cloud.
We also advise you on optimizing and strategically aligning your infrastructure and support you in managing it using control systems and methodical standards.
We are flexible in our service models and support you in your operations right through to complete outsourcing to us.

Advantages

You achieve lower total cost of ownership and get more value for the same budget. Fast implementation and deployment of changes shortens your Time 2 Market. You achieve greater operational stability, secure change processes and increased transparency of performance and costs. Our managed services increase your flexibility in terms of the scope of services and the skills and resources required.

  • Our shared service centers offer a high degree of flexibility in the provision of services. Our teams are put together taking into account the required expertise, the required proximity to the customer and the required cost efficiency, including nearshore resources. We support operations on the client side, in an external data center, as well as in the cloud (private and public). Our governance team manages service delivery holistically to optimize your business value.

    • Assessment of overall performance and identification of potential risks in relation to service quality
    • Transparent and timely reporting on service performance
    • Initiation and implementation of preventive and corrective measures
    • Ensuring compliance through appropriate internal controls and reports
  • Our specialist and technical teams operate and support the infrastructure platform and applications in a variety of ways and in compliance with the highest quality standards.
    RUN services: Platform operation and monitoring, job control, incident management and troubleshooting, problem resolution, service request execution, performance and capacity management, security management, license management
    CHANGE Services: Implementation of minor changes and adjustments, testing, continuous improvement.

    The continuous support and optimization of the platform and applications is aimed at the following:

    • Elimination of anomalies and problems as quickly as necessary and possible
    • Improving stability and performanceesserung der Stabilität und Leistung
    • Early recognition of the need for further development and implementation of improvements
    • Prevention of attacks on cyber security
  • We are independent of system manufacturers and therefore have access to the entire range of possible solutions. We have numerous certified experts available for frequently used standard software, particularly in the capital markets environment. Our team brings combined expertise on the application side and in the operation of infrastructures, as well as in-depth knowledge of financial markets. We have many proven practical experiences in implementing outsourced managed services for financial institutions in Europe.

    Important factors for the successful implementation of managed services are

    • Standardization through the use of standard IT process models (ITIL), homogeneous service center organizations, modern service management tools, automated SLA and KPI reports.
    • Reusable transition procedures for specific functional areas and for the standard banking product used.
    • Efficiency and innovation in operations, through proactive maintenance based on effective monitoring, provision of a knowledge base for recurring problems, the use of continuous integration and deployment pipelines, efficient provision of infrastructure, innovative quality and knowledge management.
    • Compliance as part of the process ("Compliance by Design"), implementation of secure IT solutions using modern procedures in the area of cyber security.

Find out in our flyer and free white paper how our managed services can make your company more efficient and future-proof.

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